What does it look like? How is it best described?
Does printing and scanning work in the same way?
Can other customers within your hosting environment, spread a virus or ransomware into our Hosted Desktop system?
Can we utilise our own Microsoft Office 365 licenses with the Hosted Desktop service?
What remote technology is better, RDS or Citrix?
Generally speaking, Citrix has a couple of party tricks up its sleeve, such as the ability to publish applications (as well as a full Hosted Desktop).
Do we need a special internet connection from our Office to run the Hosting connection?
Most fibre broadband connections have a minimum of 5 Mbps upstream and 20 Mbps downstream, which would me you could run up to 25 staff on such a connection.
How secure is the Hosted Desktop connection?
Furthermore, if you opt for 2-factor authentication (i.e. Duo Security), you have not one but two challenges for credentials, before you are able to access your Hosted Desktop server.
How reliable is the Hosted Desktop service?
Fortunately, we have never come close to breaching our standard 99.9% SLA
Does the Hosted Desktop work for all business sectors?
Granted some sectors better suit particular Hosted Desktop technologies, but this is why we offer different options, so as we have the ideal match for your business.
What is involved in moving our business to your Hosted Desktop service?
It’s a delicate process that we’ve evolved over the years and you can read more about it here.
Can I specify what operating system to be loaded on dedicated hardware?
Depending on the operating system you would like to use, we can either supply the operating system for you or you can supply the media and licenses yourself.
Can we have dedicated servers within our private Cloud, whilst utilising a shared firewall appliance?
This is no problem. It would keep costs down a little whilst ensuring all management of the firewall was taken care of by Cloud2Me.
Do you offer migration services to assist us in moving workloads to our Cloud2Me private cloud?
Can we take on a private Cloud service in accompaniment with another Cloud2Me service?
If there is a hardware failure within our private Cloud, do Cloud2Me react to this?
More often than not we replace any failed hardware within hours of getting notified.
Can you work with our existing IT department to help support the private Cloud?
Then we would ensure that they fully understand the solution and are well placed to carry out their day – day management activities of the solution, all the while leaning on Cloud2Me when needed.
Can we have physical access to our private cloud facility?
Is it possible for us to supply hardware for our private Cloud environment?
It’s also important that we have the correct vendor support channels in place to support your private cloud hardware.
How do we select what operating system gets supplied with our server?
Can we utilise a high frequency server with other Cloud2Me hosting services?
What level of access do I get to my High Frequency server?
How does a high frequency server differ to HPC computing?
How reliable are your high frequency servers?
However, in contrast, by working with the UK’s leading high frequency specialist (OverClockers UK), we have built servers that have so far yielded 100% SLA track record.
Can you high frequency servers only be used for trading purposes?
For example, they make for fabulous web servers, SQL servers, Hosted Desktop, simulation modelling, gaming, CAD machines.
Is it mainly the CPU performance of these machines that sets them apart?
Currently you offer these servers as a “Managed” service, what does this include?
However, it also means that any assistance that you require in setup, but also the day – day delivery of the servers, is managed by our expert support team.
Does using a hosting provider with accountancy sector knowledge, really make a difference?
How would you best describe what a Hosted Desktop looks like to operate?
Will printing and scanning operate in the same ways we are familiar with?
Once we are a customer, how do we get services provisioned?
Alternatively, you could create a provisioning ticket via our Zendesk system. We’ll come straight back to you with an ETA and work with you on timings and any associated technical assistance that may be required.
What level of control do we have with your services?
For example, with our Hosted Desktop service you receive full administrative rights, as every customer gets their own VLAN, network subnet and Active Directory. With Private Cloud, you can have complete control over their bare metal and Hypervisor (for example).
Can we layer in our own Office 365 services?
As a Microsoft Gold partner, we can also supply you with additional Microsoft products, such as Microsoft SQL Standard and Microsoft Visio.
What is the key technology that you use to “Cloudify” customer services?
That said we are fortunate whereby we have a few oven-ready technologies, such as Citrix, Microsoft RDS, high-frequency servers and clever VPN technologies, to name but a few. However our ethos is more about finding the correct solution over the convenient one, therefore we’ve been known to hunt down new technologies, to best suit our software partner.
If we wanted to offer your software platform as a white-label product, is this achievable and if so, how?
We would never come into direct contact with your customers and they would remain your customers throughout, you set the terms and the pricing.
A significant bonus however, is that we can white label our technical and service documentation as your own, to pass on to your customers for marketing and sales material.
How secure is the Cloud solution that we would be offering to our customers?
Furthermore, we offer features such as the ability to assign each customer their own VLAN (virtual LAN) which fully isolates neighboring tenant customers from each other.
Internet security aside, we apply all Cloud platform services to our comprehensive backup infrastructure which consists of hourly backups, offsite backups and offline backups.
Put simply, we are prolific when it comes to protecting customer data.
Put simply, when it comes to protecting customer data, we strive to be the very best.